Commercial's The Consumer Protection Act, 2019

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The Consumer Protection Act, 2019 is a comprehensive legislation enacted to safeguard consumer rights in India. The Act is structured into several chapters, each addressing specific aspects of consumer protection. While the official 2025 edition may include updates or amendments, the core structure of the Act is as follows:

Table of Contents:

1. Preliminary

   • Short title, extent, commencement, and application
   • Definitions

2. Consumer Protection Councils

   • Establishment of Central Consumer Protection Council
   • Establishment of State Consumer Protection Councils
   • Establishment of District Consumer Protection Councils

3. Central Consumer Protection Authority

   • Establishment and constitution of the Central Authority
   • Powers and functions of the Central Authority
   • Investigation wing
   • Search and seizure
   • Power of Central Authority to refer matters for investigation or to other regulators

4. Consumer Disputes Redressal Commission

   • Establishment of District, State, and National Commissions
   • Composition of Commissions
   • Jurisdiction of Commissions
   • Manner in which complaint shall be made
   • Procedure on admission of complaint
   • Proceedings before Commissions
   • Appeals

5. Mediation

   • Establishment of consumer mediation cell
   • Empanelment of mediators
   • Procedure for mediation

6. Product Liability

   • Liability of product manufacturer
   • Liability of product service provider
   • Liability of product seller
   • Exceptions to product liability action

7. Offences and Penalties

   • Penalties for non-compliance of orders of Central Authority
   • Punishment for false or misleading advertisement
   • Penalty for manufacturing for sale or storing, selling, or distributing or importing products containing adulterant
   • Penalty for publishing misleading advertisement

8. Miscellaneous

   • Power of Central Government to make rules
   • Power of State Government to make rules
   • Power of National Commission to make regulations
   • Rules and regulations to be laid before Parliament
   • Power to remove difficulties