Prof.Jai S.Singh LL.B. LL.M. Ph.D, Justice R.K.Agrawal, Justice Ram Surat Ram, Justice Ashok Kumar Commentary on The Consumer Protection Act, 2019

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1. Introduction to Consumer Protection Law in India

   • Evolution of consumer law

   • Need for the 2019 Act

   • Salient features of the new Act

2. Preliminary (Section 1 to 2)

   • Title, extent, and commencement

   • Definitions (including consumer, deficiency, unfair trade practice, product liability, etc.)

3. Central Consumer Protection Authority (Sections 10 to 27)

   • Constitution and powers of CCPA

   • Powers of investigation and enforcement

   • Guidelines for misleading advertisements and endorsements

4. Consumer Rights and Protection Measures

   • Rights of consumers under the Act

   • Unfair contracts and unfair trade practices

   • Product liability and penal provisions

5. Consumer Disputes Redressal Commissions (Sections 28 to 73)

   • Constitution and jurisdiction of District, State, and National Commissions

   • Complaint filing procedure

   • Appeal mechanisms and timelines

   • Review and revision powers

6. Mediation (Sections 74 to 81)

   • Establishment of mediation cells

   • Voluntary mediation

   • Procedure and enforceability of mediated settlement

7. Product Liability (Sections 82 to 87)

   • Liability of manufacturers, service providers, and sellers

   • Exceptions to liability

   • Compensation framework

8. Offences and Penalties (Sections 88 to 93)

   • Penalties for false or misleading advertisements

   • Punishment for manufacturing or selling adulterated/spurious goods

9. Miscellaneous Provisions (Sections 94 to 106)

   • E-commerce rules and regulations

   • Power to make rules and remove difficulties

   • Repeal of Consumer Protection Act, 1986

10. Schedules

    • Jurisdiction based on monetary value

    • Format for filing complaints

11. Case Law Digest

    • Landmark judgments under the 1986 and 2019 Acts

    • Interpretation of key terms and principles

12. Appendices

    • Relevant Rules and Notifications

    • Comparative chart: 1986 Act vs. 2019 Act

    • Model formats for complaints, appeals, etc.