The Consumer Protection Act, 2019 is a comprehensive legal framework enacted to safeguard the rights and interests of consumers in India. It replaces the earlier 1986 Act and introduces modern mechanisms to address consumer grievances more effectively in the digital and e-commerce era.
This book offers a section-wise analysis of the 2019 Act along with a comparative insight into the changes introduced. It covers key provisions related to:
Consumer rights and remedies
Jurisdiction, powers, and functioning of Consumer Dispute Redressal Commissions
Product liability and penalties for misleading advertisements
The establishment of the Central Consumer Protection Authority (CCPA)
E-commerce rules and direct selling regulations
Mediation as an alternative dispute resolution mechanism
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Historical Development of Consumer Protection Law in India
Need for the 2019 Act – Limitations of the 1986 Act
Salient Features of the Consumer Protection Act, 2019
Comparison Between the 1986 and 2019 Acts
Overview of Consumer Rights and Legal Framework
Important Definitions (Section 2)
Consumer, Deficiency, Defect, Unfair Trade Practice
Product Liability, E-Commerce, Service, Advertisement
Scope and Applicability of the Act
Who is a Consumer? – Judicial Interpretations
Rights of Consumers (Section 2(9))
Central Consumer Protection Authority (CCPA) – Constitution and Powers (Chapter III)
Power to Recall Goods, Penalize Misleading Ads, Order Refunds (Sections 18–21)
Product Liability (Chapter VI – Sections 82–87)
Liability of Manufacturer, Seller, and Service Provider
Structure of Consumer Commissions
District, State, and National Commissions
Jurisdiction (Pecuniary & Territorial)
Filing and Disposal of Complaints – Procedures
Appeals, Review, and Revision
Powers of the Commissions (Injunctions, Orders, Penalties)
Mediation under the Act (Chapter V – Sections 74–81)
Establishment and Role of Consumer Mediation Cells
Voluntary Consumer Organisations and NGOs
Penalties for Misleading Advertisements and Non-Compliance (Section 21, 88–90)
Unfair Trade Practices – Types and Legal Remedies
Offences by Companies (Section 91)
E-Commerce and Consumer Protection (E-Commerce Rules, 2020)
Direct Selling Guidelines
Liability in Digital and Online Transactions
Consumer Awareness Initiatives (Jago Grahak Jago, etc.)
Drafting Consumer Complaints – Format and Tips
Important Supreme Court and NCDRC Decisions
Case Studies and Hypotheticals
Landmark Judgments under the 1986 & 2019 Acts
| Sengupta Consumer Protection Act 2019 |
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