Tripathi's Supreme Court Digest On The Consumer Protection Act , 2019

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Part I – Introduction

1. Overview of the Consumer Protection Act, 2019

2. Salient Features & Legislative Intent

3. Key Differences Between the 1986 and 2019 Acts

4. Jurisdiction of Consumer Forums

5. Role of the Central Consumer Protection Authority (CCPA)

Part II – Definitions and Preliminary Concepts

6. Consumer – Scope and Interpretation

7. Deficiency in Service

8. Defect in Goods

9. Unfair Trade Practices

10. Restrictive Trade Practices

11. Product Liability

12. Misleading Advertisements

13. E-commerce and Consumer Rights

14. Unfair Contracts

Part III – Consumer Disputes Redressal Commissions

15. Jurisdiction – Pecuniary and Territorial

16. Admissibility and Procedure for Filing Complaints

17. Limitation Period and Delay Condonation

18. Appearance and Representation

19. Interim Relief and Ex Parte Orders

20. Dismissal of Complaints & Review Powers

21. Appeals before State and National Commissions

22. Appeal to the Supreme Court

23. Execution of Orders and Penalties for Non-compliance

Part IV – Central Consumer Protection Authority (CCPA)

24. Establishment and Powers

25. Investigation and Inquiry

26. Product Recall, Refund & Reimbursement

27. Action Against Misleading Ads and Endorsers

Part V – Mediation

28. Reference to Mediation by Consumer Commission

29. Mediation Process and Settlement

30. Legal Status of Mediation Agreement

Part VI – Class Action and Collective Redress

31. Filing of Class Complaints

32. Role of Registered Consumer Associations

33. Representative Suits – Scope and Limitations

Part VII – Penalties and Offences

34. Penalty for Misleading Advertisements

35. Punishment for Non-compliance

36. Compounding of Offences

Part VIII – Landmark Supreme Court Judgments

37. Consumer vs. Service Provider – Key Interpretations

38. Insurance and Banking Cases

39. Medical Negligence – Updated Judicial Trends

40. Real Estate and RERA Overlaps

41. E-commerce and Digital Transactions

42. Airlines, Travel & Tour Operators

43. Builder-Buyer Disputes

44. Telecom & Internet Services

45. Education Services and Coaching Institutes

46. Frivolous/Vexatious Complaints – Court Warnings

Part IX – Procedural and Miscellaneous Issues

47. Maintainability and Locus Standi

48. Parallel Civil and Criminal Proceedings

49. Res Judicata and Estoppel

50. Binding Nature of Consumer Commission Orders

51. Costs and Compensation

52. Miscellaneous Supreme Court Directions

Annexures

• Text of Consumer Protection Act, 2019

• Consumer Protection (E-Commerce) Rules, 2020

• CCPA Guidelines on Misleading Advertisements

• Sample Draft Complaints and Appeal Formats

• Chronology of Key Supreme Court Rulings