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Contents
Part I: Manual of Office Procedure
Introduction
Definitions
Structure of the Government of India
Management of DAK
File Management
Forms and Procedure of Communication
Drafting of Communication
File Numbering System
Record Management
Security of Official Information and Documents
Checks on Delays
Miscellaneous
Part II: Notes on Office Procedure
The Good Administrator
Office Management
The machinery of Government and Functions of Various Grades of Officers
Drafting
Financial Sanctions
Parliamentary Procedure
Handing of CAT Cases
Organization and Methods
Citizens Charter
Desk Officer System
Office Layout and Mechanical Aids to Office Management
Records Management
Retrieval Systems
Forms, Reports and Returns
Human Behaviour in Organisation